Refunds and Exchanges

Please read the following terms and conditions CAREFULLY

Faulty or damaged 

Gray Arch Designs will only refund or exchange any faulty piece within 7 days of purchase or after receiving an online order. This applies to ALL SALES made at markets and online. Any broken or faulty items after this date will not be exchanged, refunded or replaced. It’s up to you the customer to take care of your items.
If your items are damaged during postage it will be replaced or refunded. However Gray Arch Designs needs to be advised within 7 days after receiving your order with photo proof. 

When dropped or stored incorrectly, the clay may break or become damaged. Gray Arch Designs is not held responsible for any damages caused by mistreating your pieces. Please read the Care instructions page carefully.

Earrings with embellishments are glazed to keep the foil & glitter from rubbing off. This glaze is waterproof however, please remove all jewellery before going into the water. Remove all jewellery before spraying perfume, deodorant or hair spray as the chemicals in these can react with the clay. No refunds or exchanges will be given for damaged jewellery caused by these elements.

Earring backings are made from surgical grade stainless steel that is lead and nickel free. These are perfect for sensitive ears however, Gray Arch is not responsible for any skin reactions caused from these posts or any pieces.

Earring stud posts are glued using a special polymer clay glue. Please be careful with your earrings when taking them on and off. Gray Arch is not held responsible for any earring backings breaking or coming off.

Change of mind

Gray Arch Designs does NOT offer refunds or exchanges on 'Change of mind' or ‘I ordered the wrong one’. All sales are final. This includes sales made at markets and online.

Due to hygiene reasons NO exchanges will be given on earrings  

On Sale

There is no exchanges or refunds on any sale items except if broken during transit. All orders on Sale items are final.

Buying handmade….

All polymer clay jewellery is handmade and hand rolled so there will be some differences in shape, colour and design. No exchanges or refunds will be given if you are unhappy with the quality or designs.