Refund policy

Please read the below CAREFULLY so you understand the terms and conditions when placing your order. 

FAULTY OR DAMAGED

Gray Arch Designs will only refund or exchange any faulty piece within 7 days of purchase or after receiving and online order. Any broken or faulty items after this date will not be exchanged, refunded or replaced. This also applies to ALL SALES made at markets and online. Any broken or faulty items after this date will not be exchanged. refunded or replaced. It is up to you, the customer, to take care of your items. 

If your items are damaged during postage it will be replaced or refunded. However, Gray Arch Designs needs to be advised within 7 days after receiving your order with photo proof. 

When dropped or stored incorrectly, the clay may break or become damaged. Gray Arch Designs is not held responsible for any damages caused by mistreating your pieces. Please read the care instructions carefully. 

Earrings with embellishments are glazed to keep the foil and glitter from rubbing off. The glaze is waterproof however, please remove all jewellery before going into the water. Remove all jewellery before spraying perfume, deodorant or hair spray as the chemicals in these can react with the clay. No refunds or exchanges will be given for damaged jewellery caused by these elements. 

Earring posts are made from surgical stainless steel that is lead and nickel free. These are perfect for sensitive ears however, Gray  Arch Designs is not responsible for any skin reactions caused from these posts or any pieces.